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Two decades of excellence in Hajj, Umrah, air ticketing & global travel — from the heart of Faisalabad.
Who We Are
Founded in 2004 in the heart of Faisalabad, Pakistan, East & West Travel Services has grown from a two-partner startup into one of the region's most respected IATA-accredited travel agencies — holding Government DTS License No. 3281.
Under the stewardship of Shahid Mahmood S/O Yousaf Ali, we navigated the global pandemic and emerged stronger — maintaining our reputation as a trusted name in Hajj & Umrah management, corporate travel, airline ticketing, group tours, and visa consultancy.
"Serve with sincerity, travel with trust."
IATA
Accredited · Since 2013
20+
Years of Service
20+
Years in Business
50K+
Happy Travellers
10+
Industry Awards
B2B
Trusted by Agencies
Our Journey
From a humble two-partner firm to an award-winning agency — two decades of growth, resilience, and divine blessing.
The Beginning
Founded East & West Travel Services. Registered the firm, obtained Government DTS License No. 3281. Two dedicated partners embarked on this journey together in Faisalabad.
First Certifications & Bangkok Tour
Received the prestigious Galileo certification. Cathay Pacific recognized our excellence and sponsored a complimentary FAM tour to Bangkok — a proud milestone for the team.
Corporate & Umrah Expertise
Expanded into corporate clients. Became specialists in customised and group Umrah packages — laying the foundation for our pilgrimage leadership.
IATA Application & B2B Trust
Applied for IATA accreditation. Gained the deep trust of numerous B2B agencies across Pakistan, widening our professional network significantly.
IATA Accreditation — Alhamdulillah!
By the grace of Allah Almighty, we became a fully IATA Accredited Agent — a defining milestone that elevated our standing in the global travel industry.
Airline Stock & Rapid Sales Growth
Acquired airline stock. B2B and B2C ticketing sales increased rapidly, cementing our position as a high-volume, trusted ticketing partner.
Top 10 Agent — Faisalabad
Achieved the prestigious rank of Top 10 Travel Agent in Faisalabad — a testament to consistent quality and high volume of business.
Meezab Group — Best Umrah Award
Honoured by the Meezab Group with an award for Best Performance in Umrah Season — recognising our dedication to pilgrimage services.
Top 10 Retained & Travelport Award
Maintained the Top 10 ranking in Faisalabad and received a prestigious Travelport Award for outstanding contribution to travel industry performance.
COVID-19 & New Chapter
The global pandemic severely hit sales. In a decisive move, Shahid Mahmood S/O Yousaf Ali acquired full ownership and steered the company forward with renewed vision.
KSA Expansion Venture
Launched a company in the Kingdom of Saudi Arabia with partners for Umrah visa issuance. Later closed due to unforeseen challenges — enriching our KSA expertise nonetheless.
Alhamdulillah — Full Recovery
After years of pandemic hardship, Alhamdulillah, the company fully regained its standard sales and team morale — stronger, wiser, and more determined than ever before.
Air Arabia & Fly Jinnah Award
Awarded by Air Arabia | Fly Jinnah for Best Performance — the latest milestone in our ever-growing legacy of travel excellence across Pakistan.
Official Credentials
Hover over each certificate to reveal the full story. Every credential reflects our uncompromising commitment to professionalism.
No. 3281
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Since 2013
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Punjab Revenue Authority
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Federal Board of Revenue
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Recognition & Honour
Hover over any award to reveal its story. Every shield is a chapter of our excellence.
What We Offer
From sacred pilgrimages to global adventures — we handle every detail so you travel with complete peace of mind.
Expertly curated Umrah packages — economy, standard & luxury — with visa, flights, hotel, and ground transport. Trusted by thousands since 2008.
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Complete Hajj solutions for individuals and groups — government & private quotas, full documentation, accommodation in Mina & Azizia, and spiritual guidance.
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IATA-accredited ticketing for 200+ airlines worldwide. Best fares for economy, business & first class — domestic and international, B2B & B2C.
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Tailor-made group tour packages for families, corporates & institutions — from Europe to Asia, managed end-to-end with expert tour managers.
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Explore Pakistan's breathtaking beauty — Hunza, Swat, Naran, Murree, Lahore & more. Weekend getaways, honeymoon specials & family holidays.
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Best-rate hotel reservations worldwide — budget to 5-star luxury. Makkah, Madinah, Istanbul, Dubai, Bangkok & beyond at unbeatable rates.
Learn more →Expert visa guidance for tourist, business, student, family & Umrah visas. We navigate requirements for 50+ countries with a high approval rate.
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Comprehensive travel insurance with ICI — medical cover, trip cancellation, baggage loss & Umrah/Hajj-specific policies for complete protection.
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Dedicated corporate travel management — bulk ticketing, account management, meeting & conference travel, priority handling for your business teams.
Learn more →Why Choose Us
Two decades of expertise across every facet of travel — from sacred pilgrimages to international corporate journeys.
Fully accredited by IATA — your assurance of globally recognised ticketing standards and unmatched professional reliability.
We treat every client like family. Available around the clock for support, guidance, and assistance throughout your journey.
Multiple awards from Travelport, Air Arabia, Fly Jinnah, ICI Insurance & Meezab Group — validating our consistent excellence.
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Whether it's a sacred Umrah, a family holiday, or a business trip — East & West Travel Services is here to make every journey seamless, memorable, and blessed.
What Our Clients Say
44 Google Reviews · 5★ only shown
✓ Also on Trustpilot 4.9★